Refund policy

Refund & Return Policy

Almost everything we sell is printed to order, so all sales are final. The one exception is a production error on our part. If that happens, we'll make it right.

All sales are final

We don't accept returns or exchanges for size, fit, color, or change of mind. That includes stock designs, custom and personalized items, team, school, club and fundraiser orders, DTF heat transfers, stickers, and accessories. Please check sizes and proofs carefully before you order or approve.

Sale items

Sale items are final sale.

Misprints and defects

If your order has a clear production error, such as a misprint, a defect, or the wrong item, email us within 7 days of delivery with your order number and a photo of the problem. We'll reprint or replace the item, or refund you, at no cost to you. We cover any return shipping, and in many cases you won't need to send the item back.

How to report a problem

  1. Email gary@familyinktshirts.com with your order number, the item(s), and photos of the issue.
  2. We'll reply within 2 business days with next steps.
  3. Please don't mail anything back until we reply. Items sent back without approval may not be accepted.

Refunds

Approved refunds are processed within 10 business days and go back to your original payment method. There's no restocking fee. Your bank or card company may take a few extra days to post it.

Questions?

Email gary@familyinktshirts.com. We're a small shop, and a real person will answer.